Information we collect
When you purchase or verify a ticket, TCC may collect your name, email address, phone number, order details, payment status and event check-in status. For the TCC SCNR staff app, we process the approved staff member's Google account identity, role, assigned event and check-in activity. We do not store complete payment-card details.
How we use information
We use this information to process orders, deliver and validate tickets, provide event support, prevent fraud, manage venue entry and meet legal obligations. When you confirm the communication consent at checkout, we also use the supplied email address and phone number for ticket delivery, essential booking updates, event announcements and offers by email and WhatsApp.
Event marketing
Checkout records the wording, version and time of your consent. Every marketing email includes an unsubscribe link. You can stop WhatsApp marketing by replying STOP or OPT OUT. Email and WhatsApp opt-outs are recorded independently, and opting out of marketing does not prevent essential messages required to fulfil an existing ticket purchase.
Sharing, security and retention
Information is shared only with service providers and authorized event staff who need it to deliver the event. Scanner access is restricted by approved Google account, staff role and event assignment. Temporary volunteers can access only their assigned event, and TCC revokes their scanner authorization after that event. Check-in records identify the staff account that performed the action for operational security. Records are retained only as long as reasonably required for operations, accounting, disputes and legal compliance.
Scanner camera access
The TCC SCNR app requests camera access only when an authorized staff member chooses to scan a ticket QR code. Camera frames are processed on the device for barcode recognition and are not saved to the photo library or uploaded by TCC. Staff may use manual ticket entry instead.
TCC SCNR services
TCC SCNR uses Google Sign-In and Firebase Authentication for identity, protected Firebase functions and Firestore for ticket verification and check-in, and Firebase App Check with Play Integrity on Android or Apple attestation on iOS to protect backend access. These service providers process account identifiers, authentication information, IP addresses and device/security signals as needed to operate and secure these services. Requests use encrypted connections. Scanner check-in actions record the staff identity, event, ticket reference and time. The scanner does not use this activity for advertising or marketing.
Your choices
You may request access, correction or deletion of eligible personal information. For the scanner app, use our TCC SCNR account and data deletion request page, also linked in the app. Requests are verified and handled by TCC support; any retained security, dispute or legally required records and their retention period are explained in our response. You can manage email and WhatsApp marketing independently; unsubscribing from marketing does not affect essential ticket or service messages.